A reservation can only be cancelled if there's no payment on the folio and if all the folios are still reserved.
How to cancel a reservation?
- Search the reservation that you want to cancel.
- Search by reservation ID: Enter the reservationID and click enter
- Search the reservation using the filters, the result will be based on the search criteria. Select the reservation and you will be redirected to the 2nd page
- Go to Reservation Functions tab and locate the "cancel reservation". (image 2)
Image 2
After clicking the "cancel reservation function" a message will appear. Are you sure you want to cancel this reservation? Click OK
Enter the reason for cancellation and click "submit"