Before you can use the Pos program the following flow must be done.
The Hotel’s property name and list of outlets will be listed. The outlet listed will depend on the outlet authorized to the employee (OUTLET AUTHORIZATION MANUAL). If only 1 outlet is assigned to the employee, upon clicking the POS Restaurant program, the user is immediately directed to the POS movie/interface.
If multiple outlets are assigned. Select the outlet name and click start.
The list of the tables will be displayed based on the section created.
| Table Status | Order Status |
|---|---|
| Green - Vacant | Green - Selected for ordering |
| Red - Occupied | Red - Save & Sent but Kitchen docket is not printed |
| Light Blue - Selected Table | Yellow - Save & Sent and kitchen docket is printed |
How to start a new order or add an additional order?
To Start, Select the section where the guest is seated. Select a vacant table for a new order/ guest, or select an occupied table for additional order.
After clicking the table, a new box will populate for the invoice details. The selected table is highlighted in blue color.
Enter the No. of the invoice, and the No. of Pax if it's more than the default value. Click Submit when done.
Ehors will display the meal period based on the time. But you can always change it by selecting from the dropdown.
To Select Recipe, there are two options.
Sales Person - This is normally used if you are giving out commission for every sale. If you are using it, make sure that you select the exact name that is entitled to the commission.
Select by Menu Category - All recipes for the selected menu category will appear.
Search - You can also search the recipe name. The result is based on the selected meal period. There is no need to type the complete name of the recipe.
Select the recipe that you want to order, in this example, I am selecting "Chateauneuf & Corona beer"
Enter the quantity, the default value is 1.
Select the course method if it's (OUT- first course, M/C- Main Course, T/C -Third Course, T/A- Take Away).
For each order you can put an instruction, select from the kitchen instruction dropdown if you want a pre-defined instruction or you can also enter a manual instruction, whichever is easier and faster. You can also leave it blank.
Click submit when done.
Repeat the same steps for the next order.
The recipe ordered will be displayed in the order grid (right), double-check first before you click Save and Send. You can also cancel the item if you made a mistake before you click "Save and Send".
Once you click save & send, you'll be redirected back to the main page.
If you want to add an order under the same table, click the table again and start adding your order.
How to Swap a table?
Click the "Swap" function and then select the tables that you are going to swap. Then, click the "Swap" to finalize the swapping.
Before the swap, table CB7 is occupied and table CB8 is vacant.
After the swap, table Cb7 is now vacant and table CB8 is now occupied.
How to Join a table?
Click the "Join" function and click the tables that you are going to join. In this example, I am joining tables #CB1 and #Cb3. After selecting the tables click the "join" button again.
This is what it looks like after joining the table, both of them have similar descriptions.
How to add an additional order to a joined table?
After joining the table, the invoice is still separated, it's important to select the correct invoice before you place the additional order.
How to Unlink a joined table?
If you accidentally joined a table, you can always unlink them,
Select the "Unlink" function. Select the tables that were joined and then click the "Unlink" button again.
If you happen to select an unjoined table, the table is not selectable.
This is what it looks like after you unlink the joined table. They do not have the same descriptions.
How to Add Guest/Bill?
Adding a guest bill happens when the guest request to have a separate bill or if you want to separate certain orders for Senior or PWD discount purposes. Sometimes two or more people are seating at the same table and they wished to have a separate bill and they only inform the waiter/waitress after they ordered or when they asked for the bill.
This function will let you create a new invoice under the selected table.
After clicking the table, a new box will pop up, enter the no. of pax and you can also change the invoice name or use the default name. Click Submit when done.
How to print a preview Bill?
Select the "preview" function. Select the table that you want to preview. Select the printer name where you want to print the preview bill.
Select the correct invoice, this might be multiple invoices in one table. Click on "print".
How to transfer/split bills?
Click the "transfer/split bill" function. Select the table where you want to apply the transfer/split function.
Select if you want to transfer/split the bill based on a percentage or by amount. In this example, there are 3 invoices, but all recipes are charged to inv#293.
Select the recipe(s). Enter the value to be transferred/split on the invoice column. (see image #2). After entering the value, click on the "transfer/split" button.
Example Image#2
How to cancel an item/bill?
NOTE: Bill and item cancelation might require authorization depending on the system setting under the program Property settings (Point of Sales) PROPERTY SETTINGS MANUAL.
Click on the "cancel item/bill" function.
Select the table, a new box will pop up.
Cancel an Item
Select the item (s) that you want to cancel. Enter the reason for cancelation. Click the "cancel item" when done.
Cancel a bill
Click on the "cancel item/bill" function.
Select the table, a new box will pop up.
Select the bill invoice that you want to cancel. Then, click cancel bill when done.
After clicking the cancel Bill button, enter the reason for cancelation. Click submit when done.
How to Use the "cancel" Function?
The cancel function cancels the selected table function
Let's say you selected the "join " function, to unselect that you click on the cancel function.
Check out (Closing the bill) and Discount
Click on the "cancel item/bill" function.
Select the table, a new box will pop up.
Follow the illustration below.
After clicking "PAY" this will redirect you to the payment movie. Refer to this manual and check each payment method (Payment category) PAYMENT CLASS LINK MANUAL.
Room Service (In-Room Dining)
The room service function will only show if the outlet setting is "Room Service" yes (OUTLET MANAGEMENT MANUAL)
To Add A New Order
Click the room service button, a new box will pop up.
In-House Folio - Click and select from the dropdown, or search the room number or guest's name. Then Click the "Create Invoice" button.
You can only select an In-house folio, you won't be able to find the room that is barred for room charge.
Start Selecting the recipe(s), click save, and send when done. Functionality is the same as the normal order. After Clicking save & Send, this will redirect you back to the main page.
To Continue /Pay & Cancel
Select from the list of existing Open Room services. At the end of the day, there should not be an open invoice. Normal practice would be after the or
- Clicking Continue will redirect you to the order page so you can add an additional order.
- Preview, this will allow you to print a preview bill.
- Cancel item/Bill, this will allow you to cancel an item or the total bill. Functionality is the same as the normal order.
- Pay, this will redirect you to the payment page.
- Refresh, this will refresh whatever is selected from the open invoice or from the in-house folio.
- Exit, this will redirect you back to the main page.
