CREATE RESERVATION MANUAL

This program handles the following:

• Create A Reservation (Venue, Room & Attraction)
• Edit Reservation
• Cancel Reservation
• Check-in
• Check Out

FIRST PAGE

The first page of this program is used to search for an existing reservation using the different filters. 

1. Reservation ID: In this field, you can search for an existing reservation by simply typing the ID, and click enter. It will redirect you to the next page.
2. Guest: If you typed in the guest name and the guest is already in your profile, Ehors will show the names based on your criteria this might be one or more names depending on how serious you are in your profile. You can immediately select the name from the dropdown, or type in the new name if not's a returning guest.
3. Segment, Source, Agency, and Booker. Each reservation belongs to A segment and source (mandatory field) and sometimes to an Agency or booker. 
4. Charge to Agency: This is only relevant if the reservation is charged to the agent, if you click on Charge to Agency, there will be a pop-up, you will have to select which charges are for the agent. CHARGE TO AGENCY MANUAL
5. Availability: This is the overview of the availability.
6. Check-in/out: This field is only used for filters. This will not be the default DCI/DCO that will appear when you click the "Add room".
7. Accommodation, Venue, Room: These fields are only filters for searching for a reservation
8. Quotation, Reserved, No Show, Arrivals, Open folios, Tentative, In-house, Canceled, Due Out.  These are also filters for searching for a reservation
9. Search: Search button, The result of the search is depending on the selected search criteria.
10. Room, Venue, Attraction, BDI. By default, the "tab room" is preselected. The venue tab & attraction tab is where you can add a venue/attraction reservation. The BDI tab is where you can add extra BDI. 
11. Add Room: This button enables you to add a room to a reservation.
12. Refresh button. This will only refresh the selected booking and not the filters from the top.

This the Pop-up when you click add room

SECOND PAGE

The second page will only enable once you've selected a reservation or after creating a new reservation. The following functions are available on the second page including the check-in, check out function

How to Create a Room Reservation?

A. Guarantee

1. Type in the name in the field " guest". If the guest's name is already in the profile, you can just select the name from the dropdown. You can also click on the "profile" button if you want to double-check the details or you want to add/edit few details during the reservation.
2. Select the segment and source.
3. Select the Agency & booker if this reservation is under an agency. Leave it blank if not applicable.
4. If the reservation is under agency, you can immediately route the charges that will be paid by the agency or by the pax account. Click on the "charge to agency" button. There will be a pop-up, and you only have to select the type of charges that will be routed to the agency.
5. Click on the "add room". There will be a pop-up 

This is the pop-up when you tick "charge to the agency".

Add Room (Pop up)

1. Stay Ranges: Select the DCI/DCO of the reservation.
2. Segment & Source: If the Segment and source have been defined on the first page, those details will appear in the pop-up, and you still have the flexibility of changing it on this page.
3. Status: Select the status of the reservation you are creating if it's a Guarantee, Tentative, or Quotation.
4. Guest: If the guest name has been entered or selected already from the first page, you can still change it here or add the guest name here, if you forgot to add the guest name.
5. Agency & Charge to agency: The same applies to Agency, the agency selected on the first page will be displayed and you can still make changes and select a different agency and if it's a charge to the agency yes, you can still redo the routing on this page. CHARGE TO AGENCY MANUAL
6. Booker: Select the booker if applicable.
7. Request: Locate the accommodation type that you want to book. Type in the no of room request or click on the arrow up & down. You can request multiple accommodation types in one booking. For example1 room for Superior King and 1 room for Superior Twin.
8. Rate/Package: Select the rate code or package rate code applicable for the selected Segment/Source/Agency.
9. Surcharge: By default is pre-selected, untick if the surcharge doesn't apply.
10. Configure: This button will allow you to edit the number of pax and to add the no of an extra bed if applicable for the selected accommodation type. (see image 2)
11. Details: This will show the details of the charges based on the selected accommodation type. (see image 3)
12. Click +Book selected once done.

This is the pop-up when you click "configure".

This is the pop-up when you click the "details".

B. Tentative

1. Type in the name in the field " guest". If the guest's name is already in the profile, you can just select the name from the dropdown. You can also click on the "profile" button if you want to double-check the details or you want to add/edit few details during the reservation.
2. Select the segment and source.
3. Select the Agency & booker if this reservation is under an agency. Leave it blank if not applicable. If the reservation is under agency, you can immediately route the charges that will be paid by the agency or by the pax account. Click on the "charge to agency" button. There will be a pop-up, and you only have to select the type of charges that will be routed to the agency.
4. This is only applicable if charges are charge to the agent. Select the revenue type that will be routed to the agency.
5. Click Submit when done.
6. Click on the "add room". There will be a pop-up. 

Add Room (Pop up)

1. Select the DCI/DCO of the reservation.
2. Status: Select the "Tentative" button.
3. Request: Locate the accommodation type that you want to book. Type in the no of room request or click on the arrow up & down. You can request multiple accommodation types in one booking. For example 5 rooms for Deluxe and 1 room for superior.
4. Select the rate code or package rate code.
5. Surcharge: By default is pre-selected, untick if the surcharge doesn't apply.
6. Configure: this button will allow you to edit the number of pax and to add the no of an extra beds if applicable for the selected accommodation type. 
7. Details: This will show the details of the charges based on the selected accommodation type. 
8. Click +Book selected once done.
9. Click on Reservation functions (top) and click on the "tentative date" feature if you want to change the default tentative setting.  TENTATIVE DATE MANUAL

C. Quotation - This type of reservation doesn't block the inventory.

The steps are the same as how you make the Guaranteed reservation. Instead of Clicking the "Guarantee" click the "Quotation status. 

How to Edit a Room Reservation?

1. Search the reservation:
   1. Search by reservation ID: Enter the reservationID and click enter
   2. Search the reservation using the filters, the result will be based on the search criteria. Select the reservation and you will be redirected to the 2nd page and continue with the editing
2. There are two options to edit the folio(s). You can edit by folio or you can edit all the folios under the same accommodation by clicking the "edit set". If there is more than 1 room reserved in that accommodation and you clicked "edit set" all the folios under that category will be ticked. But if you opt to click the edit folio, only the selected folio will be ticked. Start editing the data, you can still untick and tick the folios from the list to be updated. Click "Save Changes". (see Image 2)

       Image 2

How to delete a room?

1. Search the reservation:
   1. Search by reservation ID: Enter the reservationID and click enter
   2. Search the reservation using the filters, the result will be based on the search criteria. Select the reservation and you will be redirected to the 2nd page and continue with the editing
2. There are two options to delete a room. You can delete one room or you can delete by bulk. See image 2.

A room cannot be deleted if there's a payment on the folio. 

Image 2

How to cancel a reservation?

A reservation can be canceled if there's no payment on the folio. CANCEL RESERVATION MANUAL