EHORS WINX (END USER MANUALS)
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This program handles the following:

  • Create A Reservation (Venue & Room)
  • Edit Reservation
  • Cancel Reservation
  • Check-in
  • Check Out


FIRST PAGE

The first page of this program is used to search for an existing reservation using the different filters. 

  1. Reservation ID: In this field, you can search for an existing reservation by simply typing the ID, and click enter. It will redirects you to the next page.
  2. Guest: If you typed in the guest name and the guest is already in your profile, ehors will show the names based on your criteria this might be one or more names depending on how serious you are in your profile. You can immediately select the name from the dropdown.
  3. Segment, Source, Agency, and Booker. Each reservation belongs to A segment and source (mandatory field) and sometimes to an Agency or booker. 
  4. Charge to Agency: This is only relevant if the reservation is charged to the agent, if you click on Charge to Agency, there will be a pop-up, you will have to select which charges are for the agent.
  5. Check-in/out: This field is only used for filters. This will not be the default DCI/DCO that will appear when you click the "Add room".
  6. Accommodation, Venue, Room: These fields are only filters for searching for a reservation
  7. Quotation, Tentative, Guarantee: By default, Guarantee is pre-selected. 
  8. Reserved, No Show, Arrivals, Open folios, In-house, Canceled, Due Out.  These are also filters for searching for a reservation
  9. Search: Search button, The result of the search is depending on the selected search criteria.
  10. Room, Venue, Attraction, BDI. By default, the "tab room" is preselected. The venue tab & attraction tabis where you can add a venue/attraction reservation. The BDI tab is where you can add extra BDI. 
  11. Add Room: This button enables you to add a room to a reservation.
  12. Refresh button. This will only refresh the selected booking and not the filters from the top.


Second Page

The second page will only enable once you've selected a reservation. These features will have their own manual.

  1. Confirmation Letter
  2. AR Reference: AR REFERENCE MANUAL
  3. Reservation Remarks: RESERVATION REMARKS MANUAL
  4. Group CI/CO
  5. Venue CI/CO
  6. Tentative Date
  7. Event Order: EVENT ORDER MANUAL
  8. Print Details.
  9. Cancel Reservation
  10. Availability
  11. Guest Arrived: GUEST ARRIVED MANUAL
  12. Key Card
  13. Scan ID
  14. Registration Card
  15. Check-in time: CHECK-IN TIME MANUAL
  16. Late Checkout time
  17. Assign Room
  18. Swap Room
  19. Add/Remove Folio
  20. Shorten/ Extend Stay
  21. Routing
  22. BDI Remark: BDI REMARKS MANUAL
  23. Folio Remarks
  24. Deposit Planner: DEPOSIT PLANNER MANUAL
  25. Transfer/ Split Bill
  26. Lump Charges
  27. Make Payment
  28. Print Invoices
  29. Status: (Reserved, Inhouse, Late CI, Due Out, Late CO, No Show, Cancelled) These are the filters 
  30. Back/Reset: Clicking this will redirect you to the first page and whatever was selected previously from the first page will be reset. 


How to Create a Reservation?

A. Guarantee

  1. Type in the name in the field " guest". If the guest name is already in the profile, you can just select the name from the dropdown. You can also click on the "profile" button if you want to double-check the details or you want to add/edit few details during reservation.
  2. Select the segment and source.
  3. Select the Agency & booker if this reservation is under an agency. Leave it blank if not applicable.
  4. If the reservation is under agency, you can immediately route the charges that will be paid by the agency or by the pax account. Click on the "charge to agency" button. There will be a pop-up, and you only have to select the type of charges that will be routed to the agency.
  5. Click on the "add room". There will be a pop-up 

Add Room (Pop up)

  1. Select the DCI/DCO of the reservation.
  2. Request: Locate the accommodation type that you want to book. Type in the no of room request or click on the arrow up & down. You can request multiple accommodation types in one booking. For example 5 rooms for Delux and 1 room for superior.
  3. Select the rate code or package rate code.
  4. Surcharge: By default is pre-selected, untick if surcharge doesn't apply.
  5. Configure: this button will allow you to edit the number of pax and to add the no of an extra bed if applicable for the selected accommodation type. (see image 2)
  6. Details: This will show the details of the charges based on the selected accommodation type. (see image 3)
  7. Click +Book selected once done.


B. Tentative

  1. Select the status "tentative"
  2. Type in the name in the field " guest". If the guest name is already in the profile, you can just select the name from the dropdown. You can also click on the "profile" button if you want to double-check the details or you want to add/edit few details during reservation.
  3. Select the segment and source.
  4. Select the Agency & booker if this reservation is under an agency. Leave it blank if not applicable.
  5. If the reservation is under agency, you can immediately route the charges that will be paid by the agency or by the pax account. Click on the "charge to agency" button. There will be a pop-up, and you only have to select the type of charges that will be routed to the agency.
  6. Click on the "add room". There will be a pop-up 

Add Room (Pop up)

  1. Select the DCI/DCO of the reservation.
  2. Request: Locate the accommodation type that you want to book. Type in the no of room request or click on the arrow up & down. You can request multiple accommodation types in one booking. For example 5 rooms for Deluxe and 1 room for superior.
  3. Select the rate code or package rate code.
  4. Surcharge: By default is pre-selected, untick if surcharge doesn't apply.
  5. Configure: this button will allow you to edit the number of pax and to add the no of an extra bed if applicable for the selected accommodation type. 
  6. Details: This will show the details of the charges based on the selected accommodation type. 
  7. Click +Book selected once done.
  8. Click on more functions (top) and click on the "tentative date" feature if you want to change default tentative setting.  TENTATIVE DATE MANUAL

C. Quotation - This type of reservation doesn't block the inventory.

The steps are the same as how you make the Guaranteed reservation. Instead of Clicking the "Guarantee" click the "Quotation status. 












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