A guest profile is created at the moment that a guest makes a reservation, visits the Spa, or the guest registers through the registration program of the CRM.
Guest profiles are ALL property. However, some of the information is supposed to be per property.
| Per Property | All Property |
|---|---|
| guestProfileID | BedTypeID |
| propertyID | TitleID |
| accommodationID | membershipID |
| roomLocationID | agencyID |
| roomLocationID | stateID |
| roomID | countryID |
| newsPaperID | vipID |
| amenitySetID | guestDOB |
| parkingNo | guestName |
| carPlateNo | guestGender |
| fixedDiscount | address1 |
| creditLimit | address2 |
| remark | city |
| ccExpDate | postCode |
| ccCCV | guestPassportIC |
| ccNo | guestEmail |
| guestPhone | |
| guestMobile | |
| registered | |
| username | |
password | |
| pillow | |
| smoking | |
| emailSubscription | |
| spa subscription | |
| companyName | |
| blacklisted | |
| employeeID | |
| dateTimeEmployeeID | |
| active |
To Edit or Search the Guest Profile
- Select the search type
- if it's by date, change the date from and until then click search.
- If the search type is by name, enter the guest name, you don't need to type the full name, then click search.
- After clicking search, the result will be displayed.
- Click on the edit icon and start editing or entering additional data.
- Complete the profile of the guest.
- You can also add his/her preferred accommodation, location, room no, bed type, type of pillow, amenity set, favorite newspaper, and if he/she preferred a smoking room yes or no.
- Click submit when done.
