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- Access to Ehors Support: Click "yes" if this employee is allowed to use the helpdesk.
- E-hors Support Add/Edit/Reply on Issue: Click "yes" if this employee can add, edit, or reply to the issue in the Helpdesk.
- Super User - This feature is used in the helpdesk notification only. This setting will not appear if you are not logged in as an E-hors administrator. Ehors staff are by default tagged as super users. This means they will receive all notifications whenever an issue or update in the helpdesk is added. Super users can only be appointed by ehorsadmin. The property has to inform Ehors if that certain employee must be a super user for their property.
HOW TO USE IT?
- Click on the helpdesk icon next to the question mark button.
- Click on login. You can only log in if you are allowed to access ehors support system.
- Click on
- Add a New Issue if you want to add an issue
- Check the issue Status if you want to edit, reply, and check the status of the existing issues.
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You'll get this message if you cannot use the helpdesk.
TO ADD A NEW ISSUE
Click on "Add new issue".
Property Name: This is not editable, this will automatically show which property you are logged in to.
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Issue successfully reported to Ehors Helpdesk. Click on "OK"
TO EDIT AN ISSUE OR REPLY TO AN ISSUE
Click on "Check issue status". Select the issue you want to edit or reply to, and then click on the "edit " button.
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