This program feature reports to HK that a certain guest arrived and the room for the guest is either still VCI, VD or OD - DO (vacant dirty or occupied dirty - due out). This program feature also has a link to Room Assign to be able to swap the room if an alternative room is available. This includes a potential upgrade. This pushes housekeeping to make the room available for the guest.
Rooms available for assigning on the DCI (date check-in) are rooms known as VC, VCI, VD, OD-DO. Only VC can be checked in, unless system setting HQ249 is yes, which allows check-in for VD or HQ251 to check in when the room is VCI (Vacant Clean for Inspection).
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How to use the Guest Arrived button?
Scenario A
- Search the reservation either by reservationID or search from the reserved reservation.
- Click on "more functions"
- Click the Guest Arrived button. A new box will pop up showing the folio of the reservation you searched.
- To Search
- By Reservation ID, click enter after typing the reservation ID. It will immediately show the exact reservation and will redirect you to the second.
- Search Criteria, select the filter(s), and click the button "search". The result will be shown based on your criteria.
2. After selecting the folio. Go to the Folios Function tab and locate the "Guest Arrived" feature.
3. Select the guest/room, you have two options if the room is not yet assigned you can click on the assign room button and assign the room. Or you select the room that has been assigned already.
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If the assigned room is VD,
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enter the remarks and click on "INFORM HK", this remark will appear on the guest monitor program under Housekeeping management GUEST ARRIVED MONITOR MANUAL.
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After using the guest arrived feature.
