This program manages the service and maintenance jobs needed in the hotel.
This can be in a room, restaurant, shop, spa, or venue, but also in the public areas.
Initially, a job is created. The job can be created from different sources other than not only from this program.
- Housekeeping - Maintenance staff using their mobile App
- The operator if jobs are reported by phone
- The guest if he reports a job through the Guest App or the smart TVOr
When the job is reported the job is not assigned yet. Only if the job is handled by the operator, it might be assigned immediately.
There are 2 duration periods:
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