A questionnaire is used to collect data for different purposes; from marketing data to guest services etc. To be able to start with the questionnaire A Question Category & Sub category is prerequisite.
The main purpose of the CRM system is to register the information that you wished to collect from the customer.
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Question Categories are used to classify the question. For example; there can be a category "Divers" with questions about the number of dives, qualification, last dive etc. There can be a category for Spa services with questions about the massage information, medical history.
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