A questionnaire is used to collect data for different purposes; from marketing data to guest services etc. To be able to start with the questionnaire A Question Category & Sub category is prerequisite.
The main purpose of the CRM system is to register the information that you wished to collect from the customer.
Question Categories are used to classify the question. For example; there can be a category "Divers" with questions about the number of dives, qualification, last dive etc. There can be a category for Spa services with questions about the massage information, medical history.
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