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Information about No Show: During the night a no-show process will be running, usually between 2 and 6 AM.
This process cancels rooms that have not been checked in. If, however, a reservation has a deposit on any folio, a room will not be canceled as a No-Show.
It is therefore important to manage the rooms with a DCI from "yesterday" and decide what needs to be done.
Different scenarios are possible. Refund or check in check out, this is depending on the conditions of the rate code and the related SOP.

How to Create a Room Reservation?

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This is the pop-up when you tick "charge to the agency".

Add Room (Pop up)

1. Stay Ranges: Select the DCI/DCO of the reservation.
2. Segment & Source: If the Segment and source have been defined on the first page, those details will appear in the pop-up, and you still have the flexibility of changing it on this page.
3. Status: Select the status of the reservation you are creating if it's a Guarantee, Tentative, or Quotation.
4. Guest: If the guest name has been entered or selected already from the first page, you can still change it here or add the guest name here, if you forgot to add the guest name.
5. Agency & Charge to agency: The same applies to Agency, the agency selected on the first page will be displayed and you can still make changes and select a different agency and if it's a charge to the agency yes, you can still redo the routing on this page. CHARGE TO AGENCY MANUAL
6. Booker: Select the booker if applicable.
7. Request: Locate the accommodation type that you want to book. Type in the no of room request or click on the arrow up & down. You can request multiple accommodation types in one booking. For example1 room for Superior King and 1 room for Superior Twin.
8. Rate/Package: Select the rate code or package rate code applicable for the selected Segment/Source/Agency.
9. Surcharge: By default is pre-selected, untick if the surcharge doesn't apply.
10. Configure: This button will allow you to edit the number of pax and to add the no of an extra bed if applicable for the selected accommodation type. (see image 2)
11. Details: This will show the details of the charges based on the selected accommodation type. (see image 3)
12. Click +Book selected once done.

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1. Type in the name in the field " guest". If the guest's name is already in the profile, you can just select the name from the dropdown. You can also click on the "profile" button if you want to double-check the details or you want to add/edit a few details during the reservation.
2. Select the segment and source.
3. Select the Agency & booker if this reservation is under an agency. Leave it blank if not applicable. If the reservation is under agency, you can immediately route the charges that will be paid by the agency or by the pax account. Click on the "charge to agency" button. There will be a pop-up, and you only have to select the type of charges that will be routed to the agency.
4. This is only applicable if charges are charged to the agent. Select the revenue type that will be routed to the agency.
5. Click Submit when done.
6. Click on the "add room". There will be a pop-up. 

Add Room (Pop up)

1. Select the DCI/DCO of the reservation.
2. Status: Select the "Tentative" button.
3. Request: Locate the accommodation type that you want to book. Type in the no of room request or click on the arrow up & down. You can request multiple accommodation types in one booking. For example 5 rooms for Deluxe and 1 room for superior.
4. Select the rate code or package rate code.
5. Surcharge: By default is pre-selected, untick if the surcharge doesn't apply.
6. Configure: this button will allow you to edit the number of pax and to add the no of extra beds if applicable for the selected accommodation type. 
7. Details: This will show the details of the charges based on the selected accommodation type. 
8. Click +Book selected once done. A new window will populate for the tentative setting. It can also be edited using the tentative feature.
9. Click on Reservation functions (top) and click on the "tentative date" feature if you want to change the default tentative setting.  TENTATIVE DATE MANUAL

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+ Add BDI - Select the BDI name that you want to add by clicking the "Add BDI" button. A new window will populate.

Room Price - Enter a new price or edit if needed.

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This is the pop-up if the selected BDI type is daily.

This is the pop-up if the selected BDI type is First Day or Last Day.

How To Delete a BDI (Breakdown Item)?

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How To Edit, Delete and Print Attraction/Ticket?

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