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- Reservation ID: In this field, you can search for an existing reservation by simply typing the ID, and click enter. It will redirect you to the next page.
- Guest: If you typed in the guest name and the guest is already in your profile, Ehors will show the names based on your criteria this might be one or more names depending on how serious you are in your profile. You can immediately select the name from the dropdown, or type in the new name if not's a returning guest.
- Segment, Source, Agency, and Booker. Each reservation belongs to A segment and source (mandatory field) and sometimes to an Agency or booker.
- Charge to Agency: This is only relevant if the reservation is charged to the agent, if you click on Charge to Agency, there will be a pop-up, you will have to select which charges are for the agent. CHARGE TO AGENCY MANUAL
- Availability: This is the overview of the availability.
- Check-in/out: This field is only used for filters. This will not be the default DCI/DCO that will appear when you click the "Add room".
- Accommodation, Venue, Room: These fields are only filters for searching for a reservation
- Quotation, Reserved, No Show, Arrivals, Open folios, Tentative, In-house, Canceled, Due Out. These are also filters for searching for a reservation
- Search: Search button, The result of the search is depending on the selected search criteria.
- Room, Venue, Attraction, BDI. By default, the "tab room" is preselected. The venue tab & attraction tab is where you can add a venue/attraction reservation. The BDI tab is where you can add extra BDI.
- Add Room: This button enables you to add a room to a reservation.
- Refresh button. This will only refresh the selected booking and not the filters from the top.
This is the Pop-up when you click add room
SECOND PAGE
The second page will only enable once you've selected a reservation or after creating a new reservation. The following functions are available on the second page including the check-in, check out function
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| Reservation Function | Folios Functions | Accounting Functions |
|---|---|---|
Confirmation Letter | Guest Arrived: GUEST ARRIVED MANUAL | Deposit Planner: DEPOSIT PLANNER MANUAL |
AR Reference: AR REFERENCE MANUAL | Key Card | Transfer/Split Bill |
| Charge to Agency CHARGE TO AGENCY MANUAL | Scan ID | Lump Charges |
| Reservation Remarks RESERVATION REMARKS MANUAL | Registration Card | Make Payment MAKE PAYMENT MANUAL |
| Group CI/CO | Check-in time: CHECK-IN TIME MANUAL | Print Invoice |
| Venue CI/CO | Late Checkout time LATE CHECK OUT TIME MANUAL | |
Tentative Date TENTATIVE DATE MANUAL | Assign Room ASSIGN ROOM MANUAL | |
Event Order: EVENT ORDER MANUAL | Swap Room | |
| Print Details | Add/Remove Folio ADD/REMOVE FOLIO MANUAL | |
| Reservation Status Switch | Shorten/Extend Stay | |
| Edit Agency/Segment | Routing | |
| Cancel Reservation CANCEL RESERVATION MANUAL | BDI Remark BDI REMARKS MANUAL | |
| Folio Remarks FOLIO REMARKS MANUAL |
Information about No Show: During the night a no-show process will be running, usually between 2 and 6 AM.
This process cancels rooms that have not been checked in. If, however, a reservation has a deposit on any folio, a room will not be canceled as a No-Show.
It is therefore important to manage the rooms with a DCI from "yesterday" and decide what needs to be done.
Different scenarios are possible. Refund or check in check out, this is depending on the conditions of the rate code and the related SOP.
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