This program manages service and maintenance jobs needed in the hotel.
This can be in a room, restaurant, shop, spa, venue, but also in the public areas.
Initially, a job is created. The job can be created from different sources:
- Housekeeping - Maintenance staff using their mobile App
- The operator if jobs are reported by phone
- The guest if he reports a job through the Guest App.
When the job is reported the job is not assigned yet. Only if the job is handled by the operator, it might be assigned immediately.
There are 2 duration periods:
- assignDuration, which is the maximum time it should take to assign a job, at this moment the existing records have a value of 1 minute for testing purposes.
It seems only DeCliff and HQ have a few records. - jobDuration, which is the maximum time allowed to perform the job.
- Refresh the grid upon manual refresh or timer.
Pending → The job is recorded in E-Hors, the job must be assigned within the assignDuration, else the status changes to Pending Overdue.
Assigned → The job is assigned, if the job has not been reported "completed" within the jobDuration the job changes to Assigned Overdue.
Completed → When the job is completed, the job can be closed. However, if the service involves an item that needs to be returned, the button close is disabled, only when returned is 'y', the button close is enabled.
How to Add Service Job?
- Click the add new record. A new box will pop up.
- Select if the service job is for the room, Outlet, Venue, or location.
- Select the service type if it's a guest or a repair.
- Service name: You can also search the name of the services here.
- Enter the Qty.
- Select the Service name, you can select multiple service names.
- Enter the remarks for this task.
- Select the assigned staff that handles the task.
- Click Submit when done.
This is how it looks like after submit. A picture of the service can also be attached by clicking the button "Pics".
===================NOT DONE YET, STILL HAVE TO CHANGE