Page History

This program is used to monitor and record the services, repairs (complaints/request) that normally occurs in the hotel. This tool is very useful for the engineering and HK department. This will also replace your manual logbook. The service center is divided into two types:

• Guest Service
• Repairs

To Add

1. Click the "add new record".
2. Enter the name of the Guest service/repair that you want to add.
3. Type the description, the description can be the same as the name.
4. Department: Select the department that will fulfill the task.
5. Sevice Service type: Click the radio button if it's Guest service or repair.
6. Show TV: Click "yes" if you want this task to be shown on TV. This would mean that the guest will be able to select this from the Television if you are using the GMS of Ehors. 
7. Duration: Allocate how long

...

1. : Each task has a number of minutes defined within which the task has to be completed. If the task is not completed the status will change to overdue.
2. Return Item: There are item(s) requested by the guest that needs to be returned. Examples of these are Iron, Iron board, phone charger, etc. Click return "yes" if it's a returnable item.
3. Click "submit" when done.

Image Added

To Edit

1. Click the "edit" icon and start editing the data.
2. Click "submit" when done.
3. Click "Cancel" if you don't want to make any changes.

Image Added

To Search

Select the filter icon and select from the drop-down list.

• contains
• Start with
• is equal to

To Delete (deactivate)

1. Select the department name that you want to deactivate, click the "deactivate" button.
2. Are you sure you want to de-activate this record?

3. Click "OK".

To Re-activate

1. UN-tick the box “hide inactive” to show the inactive records.
2. Select the department name that you want to re-activate, click the "re-activate" button.
3. Are you sure you want to re-activate this record?
4. Click "OK".