This is the platform that streamlines customer support, requests, and reported bugs and is the replacement of Eventum (the previous support system). Not all users can add, check, and reply to the issueaccess the support system. Your HR, or whoever handles the employee program has to define if that user you can access, add, edit, or and reply to the issue. These settings must be done first before any user can access the Helpdesk.
- Access to Ehors Support: Click "yes" if this employee is allowed to use the helpdesk.
- E-hors Support Add/Edit/Reply on Issue: Click "yes" if this employee can add, edit, or reply to the issue in the Helpdesk.
- Super User - This feature is used in the helpdesk notification only. This setting will not appear if you are not logged in as an E-hors administrator. Ehors staff are by default tagged as super users. This means they will receive all notifications whenever an issue or update in the helpdesk is added. Super users can only be appointed by ehorsadmin. The property has to inform Ehors if that certain employee must be a super user for their property.
HOW TO USE IT?
- Click on the helpdesk icon next to the question mark button.
- Click on login. You can only log in if you are allowed to access ehors support system.
- Click on
- Add a New Issue if you want to add an issue
- Check the issue Status if you want to edit, reply, and check the status of the existing issues.
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You'll get this message if you are not allowed to cannot use the helpdesk.
TO ADD A NEW ISSUE
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Selected Program: This is the program name you selected before you clicked on clicking the helpdesk icon. If nothing is selected, this field will be blank, the user has to select the program name.
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All columns are sortable. You can search the issue by (status, issue type, summary, and issue).
