This program manages the service and maintenance jobs (tasks) needed in the hotel.
This can be in a room, restaurant, shop, spa, or venue, but also in the public areas.
Initially, a job is created. The job can be created from different sources:
- Housekeeping - Maintenance staff using their mobile App
- The operator if jobs are reported by phone
- The guest if he reports a job through the Guest App or the smart TV
- Or
When the job is reported the job is not assigned yet. Only if the job is handled by the operator, it might be assigned immediately.
There are 2 duration periods:
- assignDuration, which is the maximum time it should take to assign a job, at this moment the existing records have a value of 1 minute for testing purposes.
- jobDuration, which is the maximum time allowed to perform the job.
- Manual Refresh - The grid can be manually refreshed.
- Auto Refresh - Set the time for the auto-refresh.
Pending → The job is recorded in E-Hors, the job must be assigned within the assignDuration, or else the status changes to Pending Overdue.
Assigned → The job is assigned, if the job has not been reported "completed" within the jobDuration the job changes to Assigned Overdue.
Completed → When the job is completed, the job can be closed. However, if the service involves an item that needs to be returned, the button close is disabled, only when returned is 'y', the button close is enabled.
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- Once the task is done, click the button completed. The "close" button will be enabled if the item is not returnable.
- When the job is completed, the job can be closed. However, if the service involves an item that needs to be returned, the button close is disabled, only when returned is 'y', the button close is enabled.
How to Reassign Task?
Reassign task is possible for the following status (Pending, Assigned, Completed) and even if the task is already closed. If the task is already closed and you reassigned it, the status will go back to pending, and you can repeat the whole process.
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