OUTLET MANAGEMENT MANUAL

The definition of an outlet is any revenue source in the property. Meaning F&B, Misc, Retail, Spa

To Add

1. Outlet Name: Enter the outlet name, this is the name that will appear on the POS, Spa & Ticketing Receipt.
2. Department: Select the department of the outlet. This is essential for financial reporting and revenue recognition. 
3. Outlet Type:   There are different types of outlets all with their own specific demands. 

Ehors have 5 default outlets for certain purposes, the user is always flexible to use the default outlets or create their own. 

1. Ehors FO is related to FO retail sales mainly, because the BDI's used are from different outlets and the rate codes have no outlet linking so they are fixed for FO, if we create an outlet for this, we also need to have a program to link rate code to the outlet.
2. Ehors FIN is related to debit credit notes, also here counts that the BDI's belong to different outlets.
3. Ehors TP same for reservations of tickets same story as the rate code.
4. Ehors E Value, we need a default outlet else we cannot link the payment categories
5. Ehors BQ is related to Banquet reservations mainly because the BDI's used are from different outlets and the rate codes have no outlet linking so they are fixed for FO

               Restaurant: 

                    Additional Information

                      a. If the setup is Room service yes: An additional button for room service will be shown in the POS. This means, that orders are taken  & deliver to a room instead of a table. 

                      b. If the set up is fast food yes: It will be like a McDonald's set up, no tables, just order and pay

                          If the setup is fast food no: It will be treated like a normal restaurant. It needs tables, sections, menus, etc.

                      c. Log out after Order:  A system setting that takes care that the POS automatically logs out the user after the order. 

                         Log out after Payment:  A system setting that takes care that the POS automatically logs out the user after payment.

                      d. Send to Kitchen: This is only for outlet type "restaurant". If it is not, even if there's a linking of kitchen printers in the Menu per outlet management program, orders will not be printed.

                      e. Main Menu Categories: Select the meal period for this outlet.

                      f. Next Day: the status next day is related to revenue recognition only after operating hours.
                         If a table is opened after opening hours it is still possible to add the revenue to the previous day if the setting is not selected.
                         The revenue will then go to the previous day until the opening time in all day menu.
                         If the setting is selected, the revenue date is also depending on the setting "at open" / "at close". Meaning if the setting is set as "at close", but the setting next day's revenue is not selected, the revenue

                         will still go to the previous day.

                        All day Menu refers to the opening & closing time of the outlet, the example is from 6 am until 2 am. The difference between from and time until can never be more than 23 hours and 59 minutes
                        All day menu is a default Main Menu Category (Meal Period) and is always selected and a user must select a time from and until
                       Another Meal period cannot be overlapping in time. This is independent from the time range in all day menu.

               Retail: Taking into consideration typical retail procedures and flows, including barcodes or QR codes and easy search options.

               Ticketing: Designed for Theme Parks whereby the system generates QR Codes for access control. E-Wallet is also available in this program

               Spa: Dedicated to Spa's & Massage centers

                  Additional Information

                    - Click Yes if Room Service is allowed.

               Misc:  for outlets like Front office, Housekeeping, Accounting, Rentals etc.

       4. Size: Enter the size of the outlet.

       5. Location Description: Enter the location of the outlet.  

       6. Taxes Include & Service Charge Include: These combinations of settings decides the final price of the item and the display of the receipt. The settings do affect the price set in the menu per outlet management. 

          See the example below.

        If the Selling Price is = 280  (including tax and SC) 

7. Property Revenue:

                     - Click yes, if the outlet belongs to the hotel/property. 

                     - Click no, if the revenue of the outlet doesn't belong to the property, and Charge To Room must be enabled. Outlets that doesn't belong to the property requires

                        linking to the outlet owner which will be done in a separate program under Admin & System>Outlet Settings.

8. Click submit when done.

To Edit

1. Select the outlet that you want to edit.
2. Click on "edit" icon, and start editing the data.
3. Click "submit" when done.

To Deactivate

1. Select the Outlet name that you want to deactivate, and click the "deactivate" button.
2. Are you sure you want to de-activate this record?
3. Click "OK".

To Re-activate

1. UN-tick the box “hide inactive” to show the inactive records.
2. Select the department name that you want to re-activate, and click the "re-activate" button.
3. Are you sure you want to re-activate this record?
4. Click "OK".