EHORS WINX (END USER MANUALS)
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This program manages the service and maintenance jobs needed in the hotel.
This can be in a room, restaurant, shop, spa, or venue, but also in the public areas.
Initially, a job is created. The job can be created from different sources not only from this program. 

  • Housekeeping - Maintenance staff using their mobile App
  • The operator if jobs are reported by phone
  • The guest if he reports a job through the Guest App or the smart TV

When the job is reported the job is not assigned yet. Only if the job is handled by the operator, it might be assigned immediately.
There are 2 duration periods:

  • assignDuration, which is the maximum time it should take to assign a job, at this moment the existing records have a value of 1 minute for testing purposes.
  • jobDuration, which is the maximum time allowed to perform the job.
  • Manual Refresh - The grid can be manually refreshed.
  • Auto Refresh - Set the time for the auto-refresh.


    Pending → The job is recorded in E-Hors, the job must be assigned within the assignDuration, else the status changes to Pending Overdue.
    Assigned → The job is assigned, if the job has not been reported "completed" within the jobDuration the job changes to Assigned Overdue.
    Completed → When the job is completed, the job can be closed. However, if the service involves an item that needs to be returned, the button close is disabled, only when returned is 'y', the button close is enabled. 

How to Add Service Job?

  1. Click the add a new record. A new box will pop up.
  2. Select if the service job is for the room, Outlet, Venue, or location.
  3. Select the service type if it's a guest or a repair.
  4. Service name: You can also search for the name of the services here.
  5. Enter the Qty.
  6. Select the Service name, you can select multiple service names.
  7. Enter the remarks for this task. Remarks can be edited even after it is submitted. 
  8. Select the assigned staff that handles the task.
  9. Click Submit when done.


Notify Assignee

This is how it looks like, after submission, the status will be "pending". 

Click the "Notify Assignee". The assignee will receive a message and the set duration will start counting. 

How to attach a photo?

  1. A picture of the service can also be attached by clicking the button "Pics". 
  2. Click the "Add New Record".
  3. Select the files that you want to upload.
  4. Click submit when done.

Completed

  1. Once the task is done, click the button completed.  The "close" button will be enabled if the item is not returnable.
  2. When the job is completed, the job can be closed. However, if the service involves an item that needs to be returned, the button close is disabled, only when returned is 'y', the button close is enabled. 

How to Reassign Task?

Reassign task is possible for the following status (Pending, Assigned, Completed) and even if the task is already closed. If the task is already closed and you reassigned it, the status will go back to pending, and you can repeat the whole process. 

Click on the task that you want to reassign, click "Assigned to" and select the name from the dropdown.


The result of the report is based on the filter selected above.

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